Policies
Please review all policies PRIOR to scheduling an appointment. If you have any questions, please contact us at 773.971.7887.
Cancellations
We ask for 24 hours advance notice for cancellations. If you need to cancel your appointment, you can do so by phone or online via our booking app. If the cancellation is less than 24 hours in advance, a 100% service fee will be incurred. Upon two or more consecutive cancellations less than 24 hours in advance, the 50% service fee will be required as a deposit prior to future appointments.
Rescheduling
If you need to reschedule, you can do so by phone or via our booking app. We ask for 24 hours advance notice for rescheduling. If you attempt to reschedule your appointment less than 24 hours in advance, a 100% service fee will be incurred.
Running Late
We understand life happens. If you are running late, please call or text to inform us. We accept appointments up to 15 minutes late. Note: Your service may be affected due to shortened duration time—ex. Full Highlight will be reduced to Partial Highlight. Please be considerate of time as we book by appointment only.
No Shows
No call/no show the day of appointment results in an IMMEDIATE 50% service fee. No exceptions.
Health/Allergies
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Redo
Please let us know right away if you are not satisfied with your service. A service past 7 days of the original appointment will not be accepted as redo. Consistent redos must be authorized by the salon owner. If another unrelated service is requested as compared to the original service, this will not qualify as a redo and will be charged accordingly. A “redo” consists of minor adjustments: ex. Color is lighter than desired.
Under the age of 18
As we are concerned with your and your child’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
Right to Refuse Service
Our specialists have the right to refuse service to anyone exhibiting inappropriate behavior or misconduct, including intoxication; or whose state of health may influence the effects of the service.
A salon waiver will be presented prior to the consultation stating the service, to be signed by both the specialist and the client. If the specialist determines it unsafe to move forward with the requested service and the client insists, it will be recorded within this document that the client is fully aware of possible consequences.
Retail Returns/Exchanges
The following conditions apply to return items:
Products must be unused and unopened.
Products must arrive back with us with in original box/packaging in new resalable condition.
Return authorization must be obtained from owner.
Return shipping costs are at the expense of the customer.
Shipping and insurance fees cannot be credited.
Products returned damaged will not be credited.
Gift Cards
Gift cards may be purchased online or in salon and are non-refundable. Gift cards may be applied toward services and retail only—we do NOT accept gift cards as gratuity. Promotional gift cards are seasonal and may vary. Gift cards never expire.